Altoria's apps read what Jira already knows and keep what it drops: which people can do what in each project, who changed what, and every service desk SLA cycle with the person who held it when it breached.
| User | Status | Project | Role | Via |
|---|---|---|---|---|
| Alana Grant | ITSIT Support | Administrators | group: site-admins | |
| Mitch Davis | ITSIT Support | Service Desk Team | direct | |
| Jennifer Evans | inactive | PLATPlatform | Administrators | group: JSM-Demo-Agents |
| Cassi Owens | MOBMobile | Member | group: Mobile Dev | |
| Emma Paris | FINFinance Ops | Approvers | group: finance-approvers | |
| Priya Natarajan | PLATPlatform | Administrators | group: site-admins | |
| Tomasz Wiśniewski | inactive | MOBMobile | Service Desk Team | direct |
Three tabs inside Jira settings. Runs on Atlassian, so no data leaves your site.
Every project role, group and permission grant expanded into one table: this user, in this project, holds these permissions, because of this group. Filter it, find inactive accounts, export to CSV.
The groups that grant Jira Software or Jira Service Management access, how many members each has, which are default groups, and product users against seats bought.
Jira events as they happen, copies of the native audit log kept past its retention, and hourly diffs of settings the log does not record. Each actor is labelled as recorded, inferred, or unknown.
SLA history for Jira Service Management. Four tabs inside Jira settings and two dashboard gadgets. No SLA setup of its own. Runs on Atlassian.
Every breached cycle with its breach time, time over goal and the assignee at the moment of breach, read from the issue history. Kept after the issue is closed or reopened. CSV export.
When a goal or calendar is edited, Jira recalculates every open cycle and writes nothing to the audit log. The app keeps the before and after of every cycle that moved.
Met against breached per week, and open cycles by time left to breach, on any dashboard, from the store rather than from live fields.
Email or portal, either one opens a ticket with a key you can follow. Replies within two business days.