The features you expected Jira and Confluence to have.

Who can do what in each project and what changed. SLA history kept from install on, including cycles Jira recalculates. An Assets import file checked before you run it. Our first three apps are for Jira Cloud, all built on Atlassian Forge.

See the three apps How they handle your data

Free for up to 10 users
Built on Atlassian Forge
Billed through Atlassian

Jira settings/Apps/Doorman

Access Product access Changes Snapshot 21:18 UTC

Filter user, group, role, permissionAll projects704 rowsRun snapshot now

User	Status	Project	Role	Via
Alana Grant		ITSIT Support	Administrators	group: site-admins
Mitch Davis		ITSIT Support	Service Desk Team	direct
Jennifer Evans	inactive	PLATPlatform	Administrators	group: JSM-Demo-Agents
Cassi Owens		MOBMobile	Member	group: Mobile Dev
Emma Paris		FINFinance Ops	Approvers	group: finance-approvers
Priya Natarajan		PLATPlatform	Administrators	group: site-admins
Tomasz Wiśniewski	inactive	MOBMobile	Service Desk Team	direct

Jira settings/Apps/Super SLA

Breach ledger Recalculations Reports Last 30 days

Filter request, SLA, assigneeAll service projects38 breachesExport CSV

Request	SLA	Breached	Over goal	Held by at breach
ITS-482	Time to first response	Oct 21, 3:12 PM	1h 47m	Mitch Davis
ITS-479	Time to resolution	Oct 21, 9:40 AM	6h 05m	Unassigned
HR-118	Time to resolution	Oct 20, 4:58 PM	22m	Emma Paris
ITS-466	Time to first response	Oct 19, 11:03 AM	3h 31m recalculated	Cassi Owens
FAC-77	Time to resolution	Oct 18, 2:26 PM	1d 4h	Priya Natarajan
ITS-451	Time to first response	Oct 17, 8:15 AM	48m	Mitch Davis

Jira/Apps/Precheck

Check a file Export Scan 6 problems in 412 rows

laptops-october.csvObject type: LaptopsDownload findings

Line	Column	Value	Problem
14	Owner	J. Evans	A display name. The import drops it. Use the account ID.
27	Status	Retired	Not a status of this object type.
51	Serial	C02XK1	Also on line 9. Serial must be unique.
88	Location	HQ-4	No Location object has this label.
130	Purchased	31/13/2024	Not a date in the format dd/MM/yyyy.
301	Tier	silver	Not an option. The import would add it next to "Silver".

Three apps for Jira Cloud

Doorman for Jira

Every project role, group and permission grant expanded per person, and a change trail kept past Jira's native audit log, with each actor marked recorded, inferred or unknown.

Example

Oct 21, 2:14 PMevent

ITS permission scheme: Browse projects granted to group contractors

Actor: Alana Grant, from the event

Explore Doorman

Super SLA

Every Jira Service Management SLA cycle kept after the issue closes: a breach ledger with who held the request at breach, and the before and after of each recalculation it sees.

Example

ITS-466Time to first response

Beforebreached 3h 31m overAftermet 12m left

Recalculation seen Oct 22. Cause inferred: a goal or calendar edit.

Explore Super SLA

Precheck

Checks an Assets CSV against the live schema and lists each problem by line and column before you import. Scans an object type for empty, duplicate, unlinked and stale objects.

Example

Facilities / Rooms65 objects

36 unlinked: no work items and no other object refers to them

objectType = "Rooms" AND object NOT HAVING connectedTickets() AND object NOT HAVING inboundReferences() Explore Precheck

How the apps treat your data

Where data lives

Doorman and Super SLA keep their data in Atlassian Forge storage, in your site's region. Precheck stores nothing. There are no Altoria servers.

What the apps can change

Doorman and Precheck only read. Super SLA writes only its own SLA fields on service project issues. None of them edit permissions, schemes, SLA goals or Assets objects.

Billed through the Atlassian Marketplace. All three are free for sites with up to 10 users.Support replies within two business days.Security and data Privacy policy

Get early access

All three apps are in Atlassian Marketplace review. Until they are listed, email us for early access.

Email us for early access

Or write to support@altoria.app.